The Reward for Efficiency is... More Work

In many shipping offices, being good at your job is a trap.

If an Operator is fast, accurate, and clears their desk by 5 PM, what happens? They don't get a bonus. They get the workload of the colleague sitting next to them who is struggling.

This is Performance Punishment.

You overload your best people simply because you know they can handle it. Meanwhile, the average performers are left alone because "it takes too long to explain it to them."

The result? Your stars burn out and leave, feeling used. The average employees stay forever, comfortable in their mediocrity.

If you want to retain top talent, stop treating their efficiency as a resource to be exploited. Protect your high performers from carrying the entire department, or they will find a company that does.